[otrs] logging on otrs.log instead of messages

[Boniforti Flavio]

Nils Breunese (Lemonbit Internet) ha scritto:
> Boniforti Flavio wrote:
> 
>> otrs.log file permissions are as follows:
>>
>> -rw-r--r--  1 root        root      0 2006-07-19 13:24 otrs.log
>>
>> I want it to be logging *only* in /var/log/otrs.log, what am I missing?
> 
> The permissions don't look okay to me. If you set it like this only the 
> root user can write to otrs.log while OTRS doesn't run as root (probably 
> as user otrs). Change the owner or the permissions to allow user otrs to 
> write to this file.

Wo! You're almost right. It was *indeed* the permission thing. It should 
have been obvious to me that it was writing correctly to 
/var/log/messages because the syslog facility is run by root.
To be able to write to /var/log/otrs.log I just had to use the www-data 
user (chown-ing to that user/group).

There it goes!

Thanks!
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Boniforti Flavio
Provincia del Verbano-Cusio-Ossola
Ufficio Informatica

Tecnoparco del Lago Maggiore
Via dell'Industria, 25
28924 Verbania
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