[otrs] No Notification for Tickets created in Customers Web Interface

[Bulent Oktem]

Hi,

I setup OTRS with several queues, My agents receive a notification for new 
tickets in those queues if they are created by email, however they dont 
receive notification if tickets are created by customers via customer web 
user interface. 
If the Customer creates them in Raw we do get Notification though.
Is this normal, how can i turn on Notifications for those tickets?

Thanks,
Bulent Oktem