[otrs] Re: No Notification for Tickets created in Customers Web Interface (Bulent Oktem)

[Jennifer Valdez]

>
>Hi,
>
>I setup OTRS with several queues, My agents receive a notification for new 
>tickets in those queues if they are created by email, however they dont 
>receive notification if tickets are created by customers via customer web 
>user interface. 
>If the Customer creates them in Raw we do get Notification though.
>Is this normal, how can i turn on Notifications for those tickets?
>
>Thanks,
>Bulent Oktem
>  
>
>
I have been told that this is a bug that will be fixed in the next
release. It is a huge problem for us too. If there is a fix available, I
would be very interested.

Jennifer Valdez