[otrs] View tickets if you are not owner

[Guillaume Rehm]

Hello,

Thank you for this information, but I run OTRS 1.3.2. Is there is an 
parameter in Config.pm ?

Guillaume REHM
Service Informatique

Bibliothèque Nationale et Universitaire de Strasbourg
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tél: 03 88 25 28 43
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mail: guillaume.rehm at bnu.fr
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Christian Schoepplein a écrit :

>Hello,
>
>On Mon, May 29, 2006 at 12:18:20PM +0200, Guillaume Rehm wrote:
>  
>
>>Is it possible to view in the queue view all open tickets even you are 
>>not owner of some tickets.
>>    
>>
>
>Not in the QueueView.
>
>But you can activate the StatusView module via the SysConfig interface. 
>After this module has been activated you have a new button in the 
>menubar and you can easily
>see open or closed tickets even if you are not the owner.
>
>  
>
>>Guillaume REHM
>>    
>>
>
>Regards,
>Christian
>
>  
>
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