[otrs] Installation Questions

[Hershel Robinson]

> This looks pretty weird. RPM says apache 2.0.51 is installed, but when 
> you ask for its status you get some sort of HTML answer from an apache 
> 1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess 
> that the OTRS RPM expects to find apache2 as well. However, it looks 
> like your server has apache2 installed, but it's not using it. Instead 
> 1.3.33 is running. I guess your server provider messed with the OS quite 
> a bit. You might want to ask them what's up with apache1.3/apache2.

OK, I have some responses from my PVS support. Here they are:

===========
Regarding status... it's just "lynx localhost/whm-server-status". WHM 
renames server-status to "whm-server-status". That's why "service httpd 
status" does not work.

Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is not 
supported OFFICIALLY by CPanel and is labeled "beta" as far as support, 
so I would suggest being careful trying to use it.

You can install whatever you like. However, most likely installing it 
will most likely not help you as the pre-made RPM distributions are not 
going to put the files where you want them.

The script may have installed a file called 
"/etc/httpd/conf.d/otrs.conf", however... APACHE is not looking there.

Again, CPanel does not use the default locations where some of the 
default non-virtualized setups think things should go. Apache's 
httpd.conf file is located at:

/usr/local/apache/conf/httpd.conf

If you check that file, there is no reference at all to otrs, or the 
other otrs conf file.

This is something you need to contact the script provider regarding. 
This is NOT a server problem. It's a script configuration problem.

Also... I would HIGHLY recommend against trying to serve the program out 
of folders NOT inside of your home folder for security reasons.

===========

So I copied otrs.conf to /usr/local/apache/conf/ and added this line:

Include "otrs.conf"

to the bottom of /usr/local/apache/conf/httpd.conf but I still get the 
same results.

Any other ideas?

Thanks.

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