[otrs] Priorites in OTRS - Can they be edited?

[Laurent GALAIS]

This was never answered. Just FYI, I updated the tables 'ticket_priority' 
and ticket for the column 'ticket_priority_id'

It looks ok but I was wondering if somebody could easily point me on how to 
change the red flag color that is attached to 'high' and 'very high', 
somewhere hardcoded to id 4 and 5 ... in other words, when I set a case 
priority to low it becomes now red flagged ... :o)

Will make further research tomorrow but I was just curious if someone had a 
straight answer for me.

Merci !

Laurent

At 09:20 PM 1/27/2006, Steve Wilson wrote:
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>I noticed in OTRS that the priorities are as follows:
>
>P1 – Very Low
>P2 – Low
>P3 – Normal
>P4 – High
>P5 – Very High
>
>I have looked to see if I can modify these values or their order, but it 
>appears that I cannot.  It would be really nice to be able to modify the 
>priorities such that they are in reverse order (i.e., P1-Very High, 
>P2-High, P3-Normal, P4-Low, P5-Very Low).
>
>Thanks,
>Steve Wilson
>Preventsys, Inc
>
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Laurent GALAIS
Four J's Development Tools
866 314 7300 x305
www.fourjs.com