[otrs] Email and Queue Dispatching

[Elias Lopez]

Hi, I'm trying to achieve multiple queues using only 1 email address.

I have a "Sales" queue with a number of subqueues.

My problem is that if a response is sent from the sub-queue, and the 
customer replies, since there is only one email address it comes back in 
marked as the "Sales" queue rather than "Sales::Tech" or whatever.

I could probably achieve what I want with the postmaster filter if there 
was a way to tag outgoing messages with what queue they come from.

The documentation only refers to manipulating incoming messages, I was 
hoping someone had done something similar.

Thanks,
Elias


-- 
Elías López
Systems Administrator                      Melbourne Product Centre
Agent Oriented Software Pty. Ltd.          Level 1 594 Elizabeth Street
ABN: 98 078 321 589                        Melbourne   VIC   3000
T: +61 3 9349 5055                         P O Box 639
F: +61 3 9349 5088                         Carlton South   VIC   3053
E: elias.lopez at agent-software.com          www.agent-software.com

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