[otrs] Email and Queue Dispatching

[Jeff Baughn]

You may want to check out the discussion from earlier this year titled 
"Queue ID in ticket number or hook". It is a method to "number" your 
tickets based on the queue they belong. You could then use that number 
to filter with the Postmaster filters.

Good Luck.

-Jeff

>
>
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf 
> Of Elias Lopez
> Sent: Monday, June 05, 2006 9:09 PM
> To: otrs at otrs.org
> Subject: [otrs] Email and Queue Dispatching
>
> Hi, I'm trying to achieve multiple queues using only 1 email address.
>
> I have a "Sales" queue with a number of subqueues.
>
> My problem is that if a response is sent from the sub-queue, and the
> customer replies, since there is only one email address it comes back in
> marked as the "Sales" queue rather than "Sales::Tech" or whatever.
>
> I could probably achieve what I want with the postmaster filter if there
> was a way to tag outgoing messages with what queue they come from.
>
> The documentation only refers to manipulating incoming messages, I was
> hoping someone had done something similar.
>
> Thanks,
> Elias
>
>
> --
> Elías López
> Systems Administrator                      Melbourne Product Centre
> Agent Oriented Software Pty. Ltd.          Level 1 594 Elizabeth Street
> ABN: 98 078 321 589                        Melbourne   VIC   3000
> T: +61 3 9349 5055                         P O Box 639
> F: +61 3 9349 5088                         Carlton South   VIC   3053
> E: elias.lopez at agent-software.com          www.agent-software.com
>
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