[otrs] (no subject)

[Andy Lubel]

Would it by chance be:


Frontend::Module###AgentTicketStatusView:
Frontend module registration for the AgentTicketStatusView object in the
agent interface.

?

If I assign say "admin" group to the "Group" and "superusers" group to
"Group Ro:" will my result be that the "admin" group will be able to do
anything with any ticket they see and the group "superusers" will just
be able to get a read only view of the tickets?

Thanks,

Andy

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Andy Lubel
Sent: Tuesday, June 06, 2006 11:54 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] (no subject)

Is there a way for admin to see locked tickets(without doing a search)?

More to the point:
Is there a way for me to have certain users be able to see locked
tickets, and if nessecary unlock and re-assign to another person
assigned as "rw" on a queue?

Thanks,

Andy
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