[otrs] Permission problems when accessing SysConfig

[Robertino Hermansson]

Not much, here's the output from the latest entries regarding otrs.
Pretty much the same errors reported on the webpage.
Maybe I should try to get the webserver running as otrs/otrs and see if that
helps, don't know
if it is possible though.

[error_log]

[Wed Jun 07 16:35:01 2006] [error] [client <hostname>] ERROR: OTRS-CGI-10
Perl: 5.8.5 OS: linux Time: Wed Jun  7 16:35:01 2006, referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>] , referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>]  Message: Can't write
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!, referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>] , referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>]  Traceback (23777): ,
referer: http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>]    Module:
Kernel::System::Config::WriteDefault (v1.45) Line: 183, referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>]    Module:
Kernel::Modules::AdminSysConfig::Run (v1.38) Line: 54, referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>]    Module:
Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651, referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>]    Module:
/opt/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47, referer:
http://<hostname>/index.pl?Action=Admin
[Wed Jun 07 16:35:01 2006] [error] [client <hostname>] , referer:
http://<hostname>/index.pl?Action=Admin


[access_log]
<hostname> - - [07/Jun/2006:16:36:17 +0300] "GET
/index.pl?Action=AdminSysConfig HTTP/1.1" 200 10203
"http://<hostname>/index.pl?Action=Admin" "Mozilla/5.0 (Windows; U; Windows
NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4"
<hostname> - - [07/Jun/2006:16:36:21 +0300] "GET
/otrs-web/images/Standard/up.png HTTP/1.1" 304 -
"http://<hostname>/index.pl?Action=AdminSysConfig" "Mozilla/5.0 (Windows; U;
Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4"


--Robertino

On 6/7/06, Nils Breunese (Lemonbit Internet) <nils at lemonbit.nl> wrote:
>
> Robertino Hermansson wrote:
>
> > I have a different OTRS installation on another machine (Fedora
> > Core 3)
> > where httpd runs as the otrs group/user
> > and that is working fine. But that's just a test installation in
> > lab environment.
> >
> > More idéas?
>
> I installed OTRS on CentOS 4 using the RedHat RPM and that worked
> without having to run SetPermissions.sh. What do your webserver logs
> say?
>
> Nils Breunese._______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
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> > http://www.otrs.com/
>
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