[otrs] Installation Questions

[Nils Breunese (Lemonbit Internet)]

Hershel Robinson wrote:

> Could this be a problem with step 6? Webserver configuration? I  
> don't think so but I don't know. All I actually did was add these 2  
> lines:
>
>  Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
>  Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
>
> to the very bottom of httpd.conf
>
> What now?

I have this instead:

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

So, a ScriptAlias instead of a normal Alias. That should tell apache  
to execute the files as scripts, instead of serving them up as text  
documents.

Here's my full vhost configuration for OTRS using mod_perl instead of  
CGI (much faster):

----

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload

# set mod_perl2 options
<Location /otrs>
#  ErrorDocument 403 /otrs/customer.pl
   AllowOverride None
   ErrorDocument 403 /otrs/index.pl
   SetHandler  perl-script
   PerlHandler ModPerl::Registry
   Options +ExecCGI
   PerlOptions +ParseHeaders
   Order allow,deny
   Allow from all
</Location>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
     AllowOverride None
     Options +ExecCGI -Includes
     Order allow,deny
     Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
     AllowOverride None
     Order allow,deny
     Allow from all
</Directory>

----

You might have to replace Apache::Reload with Apache2::Reload on your  
system (two occurences), I'm not sure.

Nils.