[otrs] How to allow email tickets from a group only
Bulent Oktem
bulent at suntel.com.tr
Wed Jun 7 22:09:01 CEST 2006
Hi,
I have several queues with different groups having write access to it. In the
Web user interface only those groups can create tickets in these queues as
expected.
However, sending a ticket via email and filtering that into one of these
queues have no group control. How can I control the group of the sender
(email->group) and reject the ticket if that customer is not in the group of
the queue?
Regards,
Bulent Oktem
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