[otrs] Installation Questions

[Andy Lubel]

im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the "fast" option.  other than that it looks like the modules you have will support.  your config file has the +execCGI outside of a directory as well, i believe that doesnt work.  try it like so:

#
# Basic apache configuration file for OTRS
#
# agent, admin and customer frontend
#
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
#
# Directory settings
#
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution.  another good thing that you could do is use seperate config files for each virtual host by doing a "Include /etc/httpd/sites/*.conf" and it will load whatever conf files you have in that directory.  i dont know if thats possible with Cpanel however!


HTH,

Andy


-----Original Message-----
From: otrs-bounces at otrs.org on behalf of Hershel Robinson
Sent: Wed 6/7/2006 7:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Installation Questions
 
Andy Lubel wrote:
> Do you load the mod_perl and mod_cgi module?

Here is my httpd.conf file:

http://wcconline.com/httpd.txt

save the VirtualHost sections that I removed (to protect the innocent)

Thanks.

-- 
Gallery Robinson Web Services
http://web.galleryrobinson.com/
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