[otrs] Installation Questions

[Hershel Robinson]

Andy Lubel wrote:
> im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the "fast" option.  other than that it looks like the modules you have will support.  your config file has the +execCGI outside of a directory as well, i believe that doesnt work.  try it like so:
> 
> #
> # Basic apache configuration file for OTRS
> #
> # agent, admin and customer frontend
> #
> ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
> #
> # Directory settings
> #
> <Directory "/opt/otrs/bin/cgi-bin/">
>     AllowOverride None
>     Options +ExecCGI -Includes
>     Order allow,deny
>     Allow from all
> </Directory>
> <Directory "/opt/otrs/var/httpd/htdocs/">
>     AllowOverride None
>     Order allow,deny
>     Allow from all
> </Directory>
> 
> as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution.  another good thing that you could do is use seperate config files for each virtual host by doing a "Include /etc/httpd/sites/*.conf" and it will load whatever conf files you have in that directory.  i dont know if thats possible with Cpanel however!

No, CPanel set up those automatically. There are a slew of existing 
sites on this VPS.

I added the lines as you suggest, to the end of httpd.conf. I still get 
Internal Server Error.

Any other ideas?

Hershel

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