[otrs] Two Questions

[Andy Lubel]

Not sure about your first request, id like to know that as well.
For 2 I would check to make sure that user has the queue highlighted in the
user preferences.  That same thing had me stumped for a while too!




On 6/8/06 10:28 AM, "carinus.carelse at mrc.ac.za" <carinus.carelse at mrc.ac.za>
wrote:

> 
> 1) Is it Possible to set OTRS so that a note goes out when an agent makes an
> update.  currently mine only does a notification if the Customer makes an
> update. 
> 
> 2) I created an agent but when I want to assign him as an owner he does not
> appear in the list but I can login as him.
> 
> Carinus 
> 
> 
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