[otrs] ticket autoclose after resolved state, after 72 hrs

[Alexander Scholler]

Hi,

Priya b schrieb:
> Hi all,
> I want to autoclose a ticket after resolved state & after 72 hrs if the 
> customer does not close it manualy.
> I think i can do it using cronjobs.
> But what will the variable name representing the "Time after resolved 
> state:"?(which i need to set as 72 hrs.)

On a past question on the list, a developer answered me that you can not 
search tickets in dependence of their "time after resolved state".

In the meantime, I wrote an own module (for GenericAgent - what you cal 
cronjobs) to do this.

If you like, I could post this module.

>  
> Again , what is Termin1 & Termin2 fields in customer.pl

I don't know these fields. Be more concrete.
>  
> Plz help me.
>  
> Thanks in advance
> priya

Bye, Alex