[otrs] Could not group the customers

[Nils Breunese (Lemonbit Internet)]

Bipin Das wrote:

> Hi eveybody,
> The outside customers sends emails to my OTRS system from various
> emailIDs. The customers are not able to login through the  
> webinterface.
> They use their email client or webmail or thirdparty emails  
> (yahoo,gmail)
> to send their request. Whats my problem is I could not group them.  
> I can
> receive their request and send the solutions to them successfully.  
> But I
> could not set a search criteria for them. How can I solve this problem

Give the different users (with the different e-mail addresses) the  
same CustomerID.

Nils.