[otrs] Agent communication

Zaeem Arshad zaeem.arshad at dols.net.pk
Sat Mar 11 12:02:38 CET 2006


hi,

What is the best way for different agent communicating with each other
regarding a particular ticket? Currently, I am using notes for that but
no emails are sent to concerned personnel if a note is added. 


BR

--
ZA



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