[otrs] CustomerGroupSupport: No Notification
mw at msys.ch
Fri Mar 24 18:31:59 CET 2006
We do no receive Notification Mails if a Customer opens a new Ticket
over the Web-Interface in a Queue that is not in a
CustomerGroupAlwaysGroups. The Problem only exists if
CustomerGroupSupport is enabled.
- User1 has Group1
- CustomerGroupAlwaysGroups is set to info and users
- Queue1 group is set to users
- Queue2 group is set to Group1
A Notification Mail is only sent to the Agents if the User1 opens the
new Ticket in the Queue1. If he opens a Ticket in Queue2 there is no
notification at all. (yes, I am subscribed to that queue and am in the
Does anybody have an idea if that is an otrs bug or a configuration issue?
More information about the otrs