[otrs] otrs & Windows 2003 server

[Christian Schoepplein]

Hi Karl,

On Mon, Mar 27, 2006 at 10:44:15AM +0000, Trasschaert Karl wrote:
>When i try to connect to http://localhost:81/otrs/index.pl
>it looks to works but somthing is wrong...
>
>I've this error:
>
>
>ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Mon Mar 27 12:36:34 2006
>
>Message: Access denied for user: 'otrs at localhost' (Using password: YES)
>
>Traceback (5156):
>  Module: Kernel::System::DB::new (v1.47) Line: 168
>  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150
>  Module: 
>ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler 
>(v) Line: 47
>  Module: (eval) (v1.80) Line: 203
>  Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
>  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
>  Module: ModPerl::Registry::handler (v1.99) Line: 30
>
>Could you help me to fix it?

The problem is not the webserver but no connection can established 
between the web inerface and mysql. Have you used the windows installer 
or did you install OTRS manualy?

Can you connect to your mysql server with the mysql client which was 
also installed? To test this

- open a dos shell (Start -> Run -> "cmd"
- change to the bin directory of mysql (cd \otrs\mysql\bin)
- and execute the following command (mysql -p -u <username>)

Please use the same data for username and password as specified in the 
C:\otrs\otrs\Kernel\Config.pm file for DB connection.

Best regards,
Christian

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