[otrs] Agent Notification Issue - OTRS 2.0.4

[Magesh Varadharajan]

Hi,

 

I am pretty new to OTRS.  We implemented the OTRS system a week back and
everything was working great.  The Customer Notification, Agent
Notification, etc.  But, from Friday onwards my Agent Notification stopped
working.  Any a  time a new ticket is created, I no longer get any emails.
The following is how I have setup the Queues

 

1.	HR         - Queue by itself and valid 
2.	Support  - Queue by itself and valid 
3.	Raw - Invalid 
4.	Postmaster - Invalid 

 

I have enabled Customer Groups mapping in the Config.pm file so that I can
assign certain customers to HR alone and certain others to Support alone or
both.

 

In my Agent Preferences I have made sure that I have selected all the queues
and updated it (highlighted each and every queue).  Made sure that I also
enabled New Ticket, Follow Up, Ticket lock, Move notifications are set to
yes.

 

I am not sure why the Agent Notification has stopped working.  I haven't
enabled SMTP, again this is not going to help much because the Customer
Notifications are working.

 

Any help is wonderful.

Magesh.

 

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