[otrs] FW: OTRS problem in customer.pl

[Harishkumar]

  _____  

From: Harishkumar [mailto:harish.kumar at vyomlabs.com] 
Sent: Saturday, April 29, 2006 6:55 PM
To: 'otrs at otrs.org'
Subject: FW: OTRS problem in customer.pl

 

 

 

  _____  

From: Harishkumar [mailto:harish.kumar at vyomlabs.com] 
Sent: Saturday, April 29, 2006 6:34 PM
To: 'mailman at lists.otrs.org'; 'dev at otrs.org'
Cc: 'prasadk at vyomlabs.com'
Subject: OTRS problem in customer.pl

 

Dear Sir / Madam

 

Request you you to please suggest on the following problem in the OTRS

 

1 ) Using customer.pl , when customer creates the ticket  ,  and  then press
submit icon , the response of the server goes tremendously  slow  , it takes
long time for bottom bar to  complete . 

2 ) Is there any problem of database ,??? , when we checked with empty
database , the response was quite good . , . 

 

3 ) Can we purge the old and closed tickets from the database ,  please
suggest on this , how can we do this .

 

 

Thanks and Regards

 

Harish kumar

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