[otrs] Agent Notification Issue - OTRS 2.0.4

[Alexander Scholler]

Hi,

I think notification are only send within the support time given by the 
parameter "TimeWorkingHours".

Bye, Alex

Magesh Varadharajan schrieb:
> Hi,
> 
>  
> 
> I am pretty new to OTRS.  We implemented the OTRS system a week back and 
> everything was working great.  The Customer Notification, Agent 
> Notification, etc.  But, from Friday onwards my Agent Notification 
> stopped working.  Any a  time a new ticket is created, I no longer get 
> any emails.  The following is how I have setup the Queues
> 
>  
> 
>    1. HR         - Queue by itself and valid
>    2. Support  - Queue by itself and valid
>    3. Raw - Invalid
>    4. Postmaster – Invalid
> 
>  
> 
> I have enabled Customer Groups mapping in the Config.pm file so that I 
> can assign certain customers to HR alone and certain others to Support 
> alone or both.
> 
>  
> 
> In my Agent Preferences I have made sure that I have selected all the 
> queues and updated it (highlighted each and every queue).  Made sure 
> that I also enabled New Ticket, Follow Up, Ticket lock, Move 
> notifications are set to yes.
> 
>  
> 
> I am not sure why the Agent Notification has stopped working.  I haven’t 
> enabled SMTP, again this is not going to help much because the Customer 
> Notifications are working.
> 
>  
> 
> Any help is wonderful.
> 
> Magesh.