[otrs] Setup generic Agent to delete tickets with big attachments

[Alexander Scholler]

Hi Danie,

Danie schrieb:
> Hi ,
> 
> I've looked at the Generic Agent web interface , but couldn't find a way 
> to run a job that removes tickets with big attachments. Is there a way 
> to add this to the Config.pm , or maybe somewhere else?

I've written a GenericAgent module to extend the features of the 
GenericAgent => see attachments within 
http://lists.otrs.org/pipermail/otrs-de/2006-May/006138.html

You could edit my module.
Instead of examine the ticket-history (as I do), you can examine the 
attachment-sizes within the ticket-articles.
See
http://dev.otrs.org/
Kernel::System::Ticket::Article
with all the attachment-functions
for some guidance.

 > TIA
 > Daniel


Bye, Alex