[otrs] Setup generic Agent to delete tickets with big attachments

[Danie]

Hi Alex ,

Where do I implement these changes? , not much of a programmer so not 
sure where to begin. Do I insert my own module?

Alexander Scholler wrote:
> Hi Danie,
>
> Danie schrieb:
>> Hi ,
>>
>> I've looked at the Generic Agent web interface , but couldn't find a 
>> way to run a job that removes tickets with big attachments. Is there 
>> a way to add this to the Config.pm , or maybe somewhere else?
>
> I've written a GenericAgent module to extend the features of the 
> GenericAgent => see attachments within 
> http://lists.otrs.org/pipermail/otrs-de/2006-May/006138.html
>
> You could edit my module.
> Instead of examine the ticket-history (as I do), you can examine the 
> attachment-sizes within the ticket-articles.
> See
> http://dev.otrs.org/
> Kernel::System::Ticket::Article
> with all the attachment-functions
> for some guidance.

>
> > TIA
> > Daniel
>
>
> Bye, Alex
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