[otrs] Setup generic Agent to delete tickets with big attachments

[Alexander Scholler]

Hi Danie,

 > Where do I implement these changes? , not much of a programmer so not
 > sure where to begin. Do I insert my own module?

I think you will have big problems in writting your own 
GenericAgent-module without programmer's experience.
I know C/PHP quite good, but Perl is really a hard workout...

I developed my module out of the
AutoPriorityIncrease.pm modul.

You should make a copy of
* AutoPriorityIncrease.pm or
* DeleteOldClosedTickets.pm
(take the one that seems to be closer to your final needs)
within the directory ~/Kernel/System/GenericAgent

Have a very close at the mentioned
 >> See
 >> http://dev.otrs.org/
 >> Kernel::System::Ticket::Article
 >> with all the attachment-functions
 >> for some guidance.
to know how to change that new module.
Activate this module though GenericAgent.pl out of your console or 
through WebGUI-GenericAgent.

Use some debug-output within your module and watch your debug-location 
(syslogd e.g. /var/log/messages or ~/var/log/otrs.log) to see what is 
your module actually doing.

Bye, Alex