[otrs] Broken LDAP auth

[James Dehnert]

More info.

I have re-installed with a clean instance of 2.0.4 from the SuSE RPM,  
and as soon as I put LDAP auth in it broke the system.

On May 3, 2006, at 9:59 AM, James Dehnert wrote:

> More info.  I have upgraded to 2.0.4 and the error changes slightly  
> to the follwing...
>
> Can't locate object method "new" via package  
> "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ 
> CustomerUser.pm line 80, <PRODUCT> line 4.
>
> I'm flummoxed here.  Any clues or pointers would be appreciated.  I  
> really don't wana start over from scratch.
>
> On May 2, 2006, at 9:46 AM, James Dehnert wrote:
>
>> I believe that this has come up before, but I am seeing the  
>> following error after upgrading my Perl dist from 5.8.6 to 5.8.8
>>
>> Can't locate object method "new" via package  
>> "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ 
>> CustomerUser.pm line 42, <PRODUCT> line 8.
>>
>> All of the authentication was working before the upgrade, so I'm  
>> not sure what may have broken here.  FYI I'm running otrs 2.0.2.  
>> and I am authenticating to AD.
>>
>> All the modules are installed as per bin/otrs.checkModules.
>>
>> Here is the LDAP part of Config.pm...
>>
>> # CustomerControlPanel Settings
>>     $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'};
>>     # AD/LDAP
>>     $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
>>     $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
>>     $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
>>     $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
>>     $Self->{'AuthModule::LDAP::SearchUserDN'} =  
>> 'cn=ITRS,cn=Users,dc=Caymas,dc=com';
>>     $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
>>     $Self->{'Customer::AuthModule'} =  
>> 'Kernel::System::CustomerAuth::LDAP';
>>     $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- 
>> ad-4.caymas.com';
>>     $Self->{'Customer::AuthModule::LDAP::BaseDN'} =  
>> 'dc=Caymas,dc=com';
>>     $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
>>     $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  
>> 'cn=ITRS,cn=Users,dc=Caymas,dc=com';
>>     $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
>>
>>     $Self->{CustomerUser} = {
>>     Module => 'Kernel::System::CustomerUser::LDAP',
>>     Params => {
>>       Host => 'ptlm-ad-4.caymas.com',
>>       BaseDN => 'cn=Users,dc=Caymas,dc=com',
>>       SSCOPE => 'sub',
>>       UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
>>       UserPw => 'XXXXXXXX',
>>     },
>> CustomerKey => 'sAMAccountName',
>>     CustomerID => 'mail',
>>     CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
>>     CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
>>     CustomerUserPostMasterSearchFields => ['mail'],
>>     CustomerUserNameFields => ['givenname', 'sn'],
>>     Map => [
>>       # note: Login, Email and CustomerID needed!
>>       # var, frontend, storage, shown, required, storage-type
>>       [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
>>       [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
>>       [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
>>       [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
>>       [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
>>     ],
>>   };
>> }
>>
>>
>> I can provide additional details if needed.
>>
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>
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