[otrs] Broken LDAP auth

[James Dehnert]

I'm thinking that the latest version of Net::LDAP is whats broken.   
Does anyone know of the top of their head how I can downrev that with  
cpan


On May 3, 2006, at 10:43 AM, James Dehnert wrote:

> More info.
>
> I have re-installed with a clean instance of 2.0.4 from the SuSE  
> RPM, and as soon as I put LDAP auth in it broke the system.
>
> On May 3, 2006, at 9:59 AM, James Dehnert wrote:
>
>> More info.  I have upgraded to 2.0.4 and the error changes  
>> slightly to the follwing...
>>
>> Can't locate object method "new" via package  
>> "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ 
>> CustomerUser.pm line 80, <PRODUCT> line 4.
>>
>> I'm flummoxed here.  Any clues or pointers would be appreciated.   
>> I really don't wana start over from scratch.
>>
>> On May 2, 2006, at 9:46 AM, James Dehnert wrote:
>>
>>> I believe that this has come up before, but I am seeing the  
>>> following error after upgrading my Perl dist from 5.8.6 to 5.8.8
>>>
>>> Can't locate object method "new" via package  
>>> "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ 
>>> CustomerUser.pm line 42, <PRODUCT> line 8.
>>>
>>> All of the authentication was working before the upgrade, so I'm  
>>> not sure what may have broken here.  FYI I'm running otrs 2.0.2.  
>>> and I am authenticating to AD.
>>>
>>> All the modules are installed as per bin/otrs.checkModules.
>>>
>>> Here is the LDAP part of Config.pm...
>>>
>>> # CustomerControlPanel Settings
>>>     $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'};
>>>     # AD/LDAP
>>>     $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
>>>     $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
>>>     $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
>>>     $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
>>>     $Self->{'AuthModule::LDAP::SearchUserDN'} =  
>>> 'cn=ITRS,cn=Users,dc=Caymas,dc=com';
>>>     $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
>>>     $Self->{'Customer::AuthModule'} =  
>>> 'Kernel::System::CustomerAuth::LDAP';
>>>     $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- 
>>> ad-4.caymas.com';
>>>     $Self->{'Customer::AuthModule::LDAP::BaseDN'} =  
>>> 'dc=Caymas,dc=com';
>>>     $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
>>>     $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  
>>> 'cn=ITRS,cn=Users,dc=Caymas,dc=com';
>>>     $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  
>>> 'XXXXXXXX';
>>>
>>>     $Self->{CustomerUser} = {
>>>     Module => 'Kernel::System::CustomerUser::LDAP',
>>>     Params => {
>>>       Host => 'ptlm-ad-4.caymas.com',
>>>       BaseDN => 'cn=Users,dc=Caymas,dc=com',
>>>       SSCOPE => 'sub',
>>>       UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
>>>       UserPw => 'XXXXXXXX',
>>>     },
>>> CustomerKey => 'sAMAccountName',
>>>     CustomerID => 'mail',
>>>     CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
>>>     CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
>>>     CustomerUserPostMasterSearchFields => ['mail'],
>>>     CustomerUserNameFields => ['givenname', 'sn'],
>>>     Map => [
>>>       # note: Login, Email and CustomerID needed!
>>>       # var, frontend, storage, shown, required, storage-type
>>>       [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
>>>       [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
>>>       [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
>>>       [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
>>>       [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
>>>     ],
>>>   };
>>> }
>>>
>>>
>>> I can provide additional details if needed.
>>>
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>>
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>>
>
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