[otrs] customer "roles"

[Peter van Beugen]

Roles are available from OTRS 2.0x

 

 

________________________________

Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens
Alejandro Leiva
Verzonden: donderdag 4 mei 2006 13:39
Aan: otrs at otrs.org
Onderwerp: [otrs] customer "roles"

 

Hello,

 

    After read otrs 1.3 and 2.0 documentation and tested in our lab an
instance of otrs 1.3, I didn't find any way to assign "roles" (roles as
collection of permissions) to grant some customers to change the
priority of tickets.

 

    To explain more clear our scenario we have two kinds of customers
(plain customers and supervisors customers) plain customers should
create a new ticket with priority but they can't change that priority.
Supervisors customers can change the priority of all the tickets in
their queues.

 

    Thanks in advance for any suggestion.

 

Regards.

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