[otrs] customer "roles"

[Alejandro Leiva]

Thanks Peter.

I understand then that you can define groups associated to roles and  
use this group to different kinds of customers, is it right ?

Regards

El 04/05/2006, a las 13:43, Peter van Beugen escribió:

> Roles are available from OTRS 2.0x
>
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> Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens  
> Alejandro Leiva
> Verzonden: donderdag 4 mei 2006 13:39
> Aan: otrs at otrs.org
> Onderwerp: [otrs] customer "roles"
>
>
>
> Hello,
>
>
>
>     After read otrs 1.3 and 2.0 documentation and tested in our lab  
> an instance of otrs 1.3, I didn't find any way to assign  
> "roles" (roles as collection of permissions) to grant some  
> customers to change the priority of tickets.
>
>
>
>     To explain more clear our scenario we have two kinds of  
> customers (plain customers and supervisors customers) plain  
> customers should create a new ticket with priority but they can't  
> change that priority. Supervisors customers can change the priority  
> of all the tickets in their queues.
>
>
>
>     Thanks in advance for any suggestion.
>
>
>
> Regards.
>
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