[otrs] Re: admin login issue

[Steve Hill]

Alan McKeown wrote:
> I need some help please. Somehow when I have logged into OTRS (via html 
> front end) I have disabled the admin tag. I cannot now continue setting 
> up otrs. Is it possible that the administrator user can disable 
> administrative activities. Please help.

You don't say which user you logged in as, but you might log in as 
another admin (root, perhaps) then bring up the admin screen.  Go to the 
  [Users <-> Groups] link, bring up the admin group link, and check the 
boxes for the users that need admin access.

If this doesn't work for you (like if the only admin you had was root) 
it can be done via direct SQL access, but this is a LOT easier.

Steve