[otrs] Re: admin login issue

[Alan McKeown]

Hi Steve,
Thanks for the response. I have gone the sql route for a fix.
I was actually logging in as administrator.
 
thanks
 
Alan.

________________________________

From: otrs-bounces at otrs.org on behalf of Steve Hill
Sent: Fri 05/05/2006 11:32
To: otrs at otrs.org
Subject: [otrs] Re: admin login issue



Alan McKeown wrote:
> I need some help please. Somehow when I have logged into OTRS (via html
> front end) I have disabled the admin tag. I cannot now continue setting
> up otrs. Is it possible that the administrator user can disable
> administrative activities. Please help.

You don't say which user you logged in as, but you might log in as
another admin (root, perhaps) then bring up the admin screen.  Go to the
  [Users <-> Groups] link, bring up the admin group link, and check the
boxes for the users that need admin access.

If this doesn't work for you (like if the only admin you had was root)
it can be done via direct SQL access, but this is a LOT easier.

Steve

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