[otrs] failure of special ACL-settings

[Alexander Scholler]

Hi,

as I didn't get any response and the problem is still there, I opened it 
as a new bug http://bugs.otrs.org/show_bug.cgi?id=1200

Bye, Alex

Alexander Scholler schrieb:
> 
> Hi all,
> 
> I wan't to cut rights on tickets belonging to the Postmaster-queue
> (because this is the incoming-queue where tickets should first be 
> categorized by moving into another queue before further actions take 
> place).
> For that, I used the ACL below.
> 
>     $Self->{TicketAcl}->{'04_Postmaster_Beschraenkung'} = {
>         Properties => {
>             Ticket => {
>                 Queue => ['Postmaster'],
>             }
>         },
>         Possible => {
>             Action => {
>                 AgentTicketLock => 0,
>                 AgentTicketZoom => 1,
>                 AgentTicketClose => 0,
>                 AgentTicketPending => 0,
>                 AgentTicketNote => 0,
>                 AgentTicketHistory => 1,
>                 AgentTicketPriority => 1,
>                 AgentTicketFreeText => 1,
>                 AgentTicketHistory => 1,
>                 AgentTicketCompose => 0,
>                 AgentTicketBounce => 0,
>                 AgentTicketTicketPrint => 1,
>                 AgentTicketForward => 0,
>                 AgentTicketTicketLink => 0,
>                 AgentTicketPrint => 1,
>                 AgentTicketPhone => 0,
>                 AgentTicketCustomer => 1,
>                 AgentTicketOwner => 0,
>             },
>         },
>     };
> 
> The problem is that "AgentTicketCompose => 0," does not take effect:
> It's no longer possible to do phone calls (AgentTicketPhone => 0,) for 
> tickets within the queue Postmaster, but Mail-responses still can be 
> made. The problem is that with this action, a ticket is locked which 
> should not be possible (AgentTicketLock => 0,)
> 
> Do you have the same behaviour? Any advices?
> 
> Bye, Alex
> 
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