[otrs] Generic Agent

[Mamakwa M. Sefiri]

I just want to understand so that I know when and how to use it.

-----Original Message-----
From: Richard Hinkamp - BeSite [mailto:richard at besite.nl] 
Sent: 08 May 2006 01:20 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Generic Agent

>             Can someone please explain how generic agent works, I have 
> read the manual but it is still not clear to me.

What is not clear? What do you want to do with it? Be a little more 
specific in your questions please.

Regards,
Richard
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