[otrs] FW: Queues on New Ticket

[Mamakwa M. Sefiri]

I have managed to put in the relevant queues in the New Tickect window
and I tried to put the third queue but it did not allow me to, this is
what I have put in

 

$Self-> {'CustomerPanelOwnSelection'} =  {

           'Second Queue' => 'Helpdesk'

          'First Queue' => 'Business Support'

        };

 

And  I get the error below

 

 

Error: Need TicketID!

Comment:         

Traceback:        ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Tue May
9 09:45:52 2006

 

Message: Need TicketID!

 

Traceback (17212):

   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line:
84

   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311

   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677

   Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::
handler (v) Line: 47

   Module: (eval) (v1.36) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.36) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30

 

 

  _____  

From: Mamakwa M. Sefiri 
Sent: 08 May 2006 12:25 PM
To: 'User questions and discussions about OTRS.org'
Subject: Queues on New Ticket

 

Is it possible to show the queues on the TO field, on the new ticket
window. I tried to find clues on the manual. 

 

Thanks

Mamakwa 

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