[otrs] queue

[Theuns Smuts]

Hi

 

We use OTRS 2.04 - it is easy to make changes such as this one by using the
provided user interface.

 

Go to the Admin Area [click on the Admin Icon]

Select the SysConfig link in the System column

Type in the find block Frontend - select the Fontend:Customer link

[or go there direct
http://xxxxxxxxxxxxxxxx/otrs/index.pl?Action=AdminSysConfig
<http://xxxxxxxxxxxxxxxx/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&
SysConfigSubGroup=Frontend::Customer&SysConfigGroup=Ticket>
&Subaction=Edit&SysConfigSubGroup=Frontend::Customer&SysConfigGroup=Ticket
-- replace the xxxxxxxxxx with your server path]

In the page you will find a section called "CustomerPanelOwnSelection:" ---
here you can define what the customer can select

 

hth

 

Theuns Smuts



  _____  

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Mamakwa M. Sefiri
Sent: 11 May 2006 08:11
To: User questions and discussions about OTRS.org
Subject: [otrs] queue

 

Can someone tell me where on the system does it reads 

 

$Self->{'CustomerPanelOwnSelection'} =  {

          'Misc' => 'Second Queue',

          'Junk' => 'First Queue'

        };

 

I want to change the Queues, witch the Customer can select in the
Customer-Interface. I want to change the queues

 

Thanks

Mamakwa

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20060511/9fa05ea7/attachment.html