[Fwd: [otrs] Default Sort TicketOverview]

[Tom Haddon]

Nevermind. File under user error... I was changing it on a different
server (the test install) from the one I was looking at the changes on.

Thanks, Tom

-------- Forwarded Message --------
From: Tom Haddon <tom.haddon at scansafe.com>
Reply-To: User questions and discussions about OTRS.org <otrs at otrs.org>
To: otrs at otrs.org
Subject: [otrs] Default Sort TicketOverview
Date: Thu, 11 May 2006 09:51:33 +0100

Hi Folks,

I'm trying to change the default sort of the TicketOverview page.
Currently it's by ticket age, oldest first, and I'd like to change it to
ticket age, newest first.

The URL is index.pl?Action=AgentStatusView, so I took a look at the
AgentStatusView.pm module, and saw this line:

$Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') ||
'Up';

Thinking "Aha, I've found it", I changed it to 

$Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') ||
'Down';

I then went to the page again, but it seems like it's still ordering it
the oldest first. I tried restarting Apache, but still the same. Is
there something else I need to do, or am I completely on the wrong
track?

Thanks, Tom
-- 
Tom Haddon
Systems Engineer

198 High Holborn
London, WC1V 7BD
 
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