[otrs] Fw: ticket from mail

[Theuns Smuts]

Hi

 

Have a look at the file "initial_insert.sql" in /opt/otrs/scripts/database/.
There is an example of a ticket that gets inserted into the database -
perhaps this can be of help?

 

 

 

 

 

Theuns Smuts
 <http://www.itblue.co.za/> www.itblue.co.za
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From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of ced
Sent: 11 May 2006 13:09
To: otrs at otrs.org
Subject: [otrs] Fw: ticket from mail

 

 

Hi,

 

how can automatic insert the ticket (with a script???) send from a mail to a
help at xxx.xx into a list  of my otrs ticket?

 

 

Thank

 

 

 

 

 

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