[otrs] 2 questions

[Christian Schoepplein]

Hi,

On Wed, May 24, 2006 at 09:46:27AM +0300, Abdelrahman wrote:
>   I have 2 problems in otrs that i need to solve..
>   1. i want to generate statistical reports about the number of tickets
>   : (closed, opened, pending) per each agent?!
>   2. i want to generate statistical reports about the number of tickets
>   per customer group and my customer groups are on ldap?!

You have to write your own statistic modules to do that tasks.

Please see the example stats modules in Kernel/system/Stats, that might 
help.

If you do not want to create the modules on your own, we can do this 
also for you. Just write a message to

sales at otrs.com

to clarify more details.

>   Abdelrahman

Kind regards,
Christian

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