[otrs] Billing rates

[Thorne Lawler]

Folks,

We're implementing OTRS here as a replacement for Kemma software's 
"Bridge Tracker" since their mercenary approach to maintenance and 
support has bled us dry.

I have now fought my way through installing OTRS on an iPlanet web 
server, with an Oracle backend, only to find that we're missing a key 
piece of functionality:

We need to be able to associate a billing rate with a ticket, so that 
hours worked against that ticket will be billed at the appropriate rate. 
Ideally, the user would select the billing rate from a drop-down list of 
possible rates, each with its own rate-code. Once a rate was selected, a 
ticket would show you the charges for that ticket, based on hours worked 
multiplied by that rate.

Is there any way to do this within OTRS?

Thanks in advance.

-- 
_________________________________
Thorne Lawler
Systems Administrator

t: +61 3 8329 2026
f: +61 3 9326 7588
e: thorne.lawler at microlistics.com.au

Microlistics
A Dawson Group Company
www.microlistics.com.au
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