[otrs] Billing rates

[Alexander Scholler]

Hi Thorne,

Thorne Lawler schrieb:
> Folks,
> 
> We're implementing OTRS here as a replacement for Kemma software's 
> "Bridge Tracker" since their mercenary approach to maintenance and 
> support has bled us dry.
> 
> I have now fought my way through installing OTRS on an iPlanet web 
> server, with an Oracle backend, only to find that we're missing a key 
> piece of functionality:
> 
> We need to be able to associate a billing rate with a ticket, so that 
> hours worked against that ticket will be billed at the appropriate rate. 
> Ideally, the user would select the billing rate from a drop-down list of 
> possible rates, each with its own rate-code. Once a rate was selected, a 
> ticket would show you the charges for that ticket, based on hours worked 
> multiplied by that rate.

I basically understand your request, but would you please be more 
detailed and give examples helping me understanding your request without 
suggestiveness.

> 
> Is there any way to do this within OTRS?
> 
> Thanks in advance.
> 

Bye, Alex