[otrs] Billing rates

[Theuns Smuts]

Hi

Perhaps one way of achieving this would be to create multiple queues e.g.
Rate1, Rate2, Rate3 etc.  Tickets can then be moved to the correct queue.

You can then at the end of each month look at tickets in each queue and bill
/ invoice accordingly.





 

Theuns Smuts

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Thorne Lawler
Sent: 30 May 2006 02:13
To: User questions and discussions about OTRS.org
Subject: [otrs] Billing rates

Folks,

We're implementing OTRS here as a replacement for Kemma software's 
"Bridge Tracker" since their mercenary approach to maintenance and 
support has bled us dry.

I have now fought my way through installing OTRS on an iPlanet web 
server, with an Oracle backend, only to find that we're missing a key 
piece of functionality:

We need to be able to associate a billing rate with a ticket, so that 
hours worked against that ticket will be billed at the appropriate rate. 
Ideally, the user would select the billing rate from a drop-down list of 
possible rates, each with its own rate-code. Once a rate was selected, a 
ticket would show you the charges for that ticket, based on hours worked 
multiplied by that rate.

Is there any way to do this within OTRS?

Thanks in advance.

-- 
_________________________________
Thorne Lawler
Systems Administrator

t: +61 3 8329 2026
f: +61 3 9326 7588
e: thorne.lawler at microlistics.com.au

Microlistics
A Dawson Group Company
www.microlistics.com.au
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