[otrs] Billing rates

[duarte.cordeiro at cm-lisboa.pt]

Hi,

assuming that you have different hour rates, but constant within a ticket.

 I think you can achieve that with:
 - A pulldown FreeText with rate codes (search for FreeText on admin/sysconfig panel)
 - A script that runs daily on new closed tickets?!? or still open tickets ?!? that calculates time*rate and populates another FreeText.

Automatic achievable.... only by changing the code that updates the time_accounting table.

Thats the ways I can think off. Maybe someone comes with a clever way. 

Hope it can help,

 Duarte
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