[otrs] Notify new owner of ticket?

[Mamakwa M. Sefiri]

I once had the same problem, Queue Management and make customer State
Notify to be YES

-----Original Message-----
From: Nils Breunese (Lemonbit) [mailto:nils at lemonbit.nl] 
Sent: 02 November 2006 04:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Notify new owner of ticket?

Terry Dobbs wrote:

> I know there is a way to notify the new owner of a ticket, but I  
> cant find it anywhere. Under "Admin" if I click "Notifications" I  
> can see the en:Agent:OwnerUpdate notification. However, I cannot  
> figure out how to assign this to a user/queue?
>
> Anyone have any idea?

Check out the first sentence of the Notifications chapter (http:// 
doc.otrs.org/2.1/en/html/x962.html). :o)

Nils Breunese.
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