[otrs] Notify new owner of ticket?

[Nils Breunese (Lemonbit)]

Mamakwa M. Sefiri wrote:

> I once had the same problem, Queue Management and make customer State
> Notify to be YES

Terry was asking about agent notifications, so I don't think that  
will help.

Nils Breunese.

> -----Original Message-----
> From: Nils Breunese (Lemonbit) [mailto:nils at lemonbit.nl]
> Sent: 02 November 2006 04:00 PM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Notify new owner of ticket?
>
> Terry Dobbs wrote:
>
>> I know there is a way to notify the new owner of a ticket, but I
>> cant find it anywhere. Under "Admin" if I click "Notifications" I
>> can see the en:Agent:OwnerUpdate notification. However, I cannot
>> figure out how to assign this to a user/queue?
>>
>> Anyone have any idea?
>
> Check out the first sentence of the Notifications chapter (http://
> doc.otrs.org/2.1/en/html/x962.html). :o)
>
> Nils Breunese.