[otrs] Change number of lines sent in notifications

[Terry Dobbs]

In the Admin area click the Notifications link.

Under the notification you want to edit there should be a line similar to:
<OTRS_CUSTOMER_EMAIL[16]>

The 16 is the number of lines, just modify it to your liking

----- Original Message ----- 
From: "Wes Plate" <wes at automaticduck.com>
To: "otrs" <otrs at otrs.org>
Sent: Thursday, November 02, 2006 11:10 AM
Subject: [otrs] Change number of lines sent in notifications


>
> In OTRS 1.3.x how do I change the number of lines of a customer response
> sent in the agent notification.  Right now it seems to 16 lines (or near
> that), but we'd like it to be a very large number so we always see the
> entire message.  Where does this get set?  I didn't see it in Config.pm
>
>
> -- 
> Wes Plate
> Automatic Duck, Inc.
>  http://www.automaticduck.com
>
>
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>
>
> -- 
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006
> 



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