[otrs] Notify new owner of ticket?

[Jeff Lansidel]

Under Admin, then click on "Users" you will see the "New Ticket
Notification" setting. This will notify them of any new tickets that arrive
in the "Queues" that they are assigned to.

Jeff

On 11/2/06, Terry Dobbs <terry.dobbs at rogers.com> wrote:
>
> I have read it many times, I can access that screen and change how the
> notification looks, but how do I actually assign that notification to be
> used?
>
>
> ----- Original Message -----
> From: "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
> To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
> Sent: Thursday, November 02, 2006 9:00 AM
> Subject: Re: [otrs] Notify new owner of ticket?
>
>
> > Terry Dobbs wrote:
> >
> >> I know there is a way to notify the new owner of a ticket, but I  cant
> >> find it anywhere. Under "Admin" if I click "Notifications" I  can see
> the
> >> en:Agent:OwnerUpdate notification. However, I cannot  figure out how to
> >> assign this to a user/queue?
> >>
> >> Anyone have any idea?
> >
> > Check out the first sentence of the Notifications chapter (http://
> > doc.otrs.org/2.1/en/html/x962.html). :o)
> >
> > Nils Breunese.
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