[otrs] Notify new owner of ticket?

[Terry Dobbs]

Yes, but under notifications there is a en:Agent:OwnerUpdate notification.
All my agents work from the same queue, I just want them notified when 
someone actually makes them owner of a ticket.

It seems there is a notification for it (en:Agent:OwnerUpdate notification), 
I just dont know how to explicitly make put it in production. I dont need a 
notification for every new ticket in the queue, just want to use the 
en:Agent:OwnerUpdate notification.


----- Original Message ----- 
From: "Jeff Lansidel" <jtlatgf at gmail.com>
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Sent: Thursday, November 02, 2006 11:18 AM
Subject: Re: [otrs] Notify new owner of ticket?


> Under Admin, then click on "Users" you will see the "New Ticket
> Notification" setting. This will notify them of any new tickets that 
> arrive
> in the "Queues" that they are assigned to.
>
> Jeff
>
> On 11/2/06, Terry Dobbs <terry.dobbs at rogers.com> wrote:
>>
>> I have read it many times, I can access that screen and change how the
>> notification looks, but how do I actually assign that notification to be
>> used?
>>
>>
>> ----- Original Message -----
>> From: "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
>> To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
>> Sent: Thursday, November 02, 2006 9:00 AM
>> Subject: Re: [otrs] Notify new owner of ticket?
>>
>>
>> > Terry Dobbs wrote:
>> >
>> >> I know there is a way to notify the new owner of a ticket, but I  cant
>> >> find it anywhere. Under "Admin" if I click "Notifications" I  can see
>> the
>> >> en:Agent:OwnerUpdate notification. However, I cannot  figure out how 
>> >> to
>> >> assign this to a user/queue?
>> >>
>> >> Anyone have any idea?
>> >
>> > Check out the first sentence of the Notifications chapter (http://
>> > doc.otrs.org/2.1/en/html/x962.html). :o)
>> >
>> > Nils Breunese.
>> > _______________________________________________
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>> >
>> >
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>>
>>
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Checked by AVG Free Edition.
Version: 7.1.409 / Virus Database: 268.13.23/513 - Release Date: 11/2/2006