[otrs] Notify new owner of ticket?

[Nils Breunese (Lemonbit)]

Terry Dobbs wrote:

> To elaborate more...
>
> The options in Preference I see are:
> Move notification, ticket lock timeout notification, follow up  
> notification, new ticket notification.
>
> I want an agent to be notified when I assign them as the owner of a  
> ticket. I have found OTRS to be very intuitive and have tweaked  
> Sysconfig to make it robust as I want, however I cant seem to  
> figure out this very simple problem..

The manual says: "Via their preferences agents and customers can  
select the system events for notifications." And that's just like it  
is: the agent logs in, goes to his preferences and selects which  
notifications (s)he wants to receive.

Nils Breunese.