[otrs] Notify new owner of ticket?

[Alo Anesi]

Is there any way to have a user see all tickets regardless of ownership?

Right now, if a ticket is owned by another user, then no one else can
see it.

Thanks,
Alo


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Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478 Laufou Shopping Ctr
Pago Pago, American Samoa 96799
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Ph: +1.684.699.2759 ext 1098
Cell: +1.684.258.1098
VoIP Business Hours: 1098 at voip.bluesky.as
VoIP After Hours: 2098 at voip.bluesky.as